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A comprehensive app for managing and tracking collection teams. Visualize key metrics and progress in real time, facilitate performance diagnostics, and suggest customized corrective measures to maximize portfolio effectiveness.
Client
Banco Azteca
Service Provided
App Design
YEAR
2026
The Goal
Real-time dashboard with key KPIs by manager and department. Map with GPS location by manager and tracking of client visits. Performance analysis by manager, proposing corrective and customized action plans. Unified operational management (attendance tracking, vacations, equipment, etc.)
The Challenge
Collection team leaders face a critical challenge: consistently failing to meet recovery targets (50-70%) and experiencing capital loss. This failure is a direct consequence of operational inefficiencies and a lack of actionable, real-time data.
The Results
Achievement of 90% or more of collection targets by management. 50% reduction in the administrative task time of the leader. Reduction in the training time for management leaders from 3 to 2 months.
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